CO-CREATE INFLIGHT EXPERIENCE

Challenge >>> Find ways to enhance the inflight customer experience and create new and improved concepts & services to implement on the short term.

Approach >>> Several in-depth meetings with the client to define the right angle, followed by a 1-day Rooftop session with diverse hospitality, service & customer experience experts.

Results >>> Great momentum for the team, concrete opportunities combining both personal and online services that are feasible to develop and implement on the short term, giving the crew a central role.